FAQ

We deliver both within the UK and internationally. Please note that international delivery times may vary depending on the destination country. For more information on our delivery services, please visit our delivery information page.

Be noted on the product page and during the checkout process.

Yes, we offer express delivery for an additional charge. You can select this option at checkout and your order will be delivered within 1-2 business days. Please note that this service is only available for certain regions and items, and may not be available for larger items or during peak periods such as holidays. If you have any questions or concerns about express delivery, please contact our customer service team for assistance.

At Little Curly, we offer a variety of payment options to make your shopping experience as easy and hassle-free as possible. Currently, we accept all major credit cards including Visa, Mastercard, American Express, and Discover. Additionally, we offer payment through PayPal, Apple Pay, and Google Pay. We do not accept cash on delivery or personal checks at this time. Rest assured that all information provided during the checkout process is kept secure and confidential. If you have any questions or concerns about payment options, please don't hesitate to reach out to our customer service team for assistance.

Little Curly®, we strive to provide our customers with the best possible shopping experience. If for any reason you are not satisfied with your purchase, we offer a hassle-free return and refund policy. Returns: If you are not happy with your order, you may return it within 30 days of the original purchase date for a full refund. The item must be unused and in its original packaging. Please note that shipping costs will not be refunded and that you will be responsible for the return shipping charges. Refunds: Once we receive your return, we will inspect the item and process your refund within 3-5 business days. The refund will be credited to your original payment method. Exchanges: Unfortunately, we do not offer exchanges at this time. If you wish to exchange an item, you will need to return the original item and place a new order. Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer service team within 7 days of receiving your order. We will work with you to resolve the issue as quickly as possible. If you have any questions about our return and refund policy, please don't hesitate to contact us - info@littlecurly.com. We are always here to help.

VAT is included in the product price. If you require a VAT receipt, please get in touch by emailing hello@littlecurly.com.

At Little Curly, we take great care in packaging our products to ensure they arrive at your doorstep in perfect condition. Our packaging is made from high-quality materials that are both eco-friendly and recyclable. Depending on the product, we use a variety of packaging methods, such as boxes, envelopes, and bubble wrap. We also use biodegradable packing peanuts and paper fillers to protect your items during shipping. Rest assured that your order will be packaged with care and delivered to you in the best possible condition.

If your order hasn’t arrived, don’t worry. Here are a few things you can do: 1. Check your shipping confirmation email: When you place an order with Little Curly®, we send you a shipping confirmation email with a tracking number. You can use this number to track your package and see where it is. 2. Wait a few more days: Sometimes packages can take a little longer to arrive than expected. Shipping carriers can experience delays due to weather, holidays, or other unforeseen circumstances. If it’s been a few days since your expected delivery date, give it a little more time. 3. Contact customer support: If your package still hasn’t arrived after a few days, or if you have any questions about your order, please contact our customer support team. We’re always happy to help you track down your package and make sure you receive your order as soon as possible. At Little Curly, we strive to provide the best possible customer service. If you have any questions or concerns about your order, please don’t hesitate to reach out to us. We’re here to help

Yes! At Little Curly, we are proud to supply schools around the world with our high-quality products. We understand that schools and groups often have specific needs and budgets, which is why we offer special pricing for bulk orders. If you are interested in purchasing Little Curly products for your school or group, please get in touch with us at hello@littlecurly.com to inquire about pricing and other available options. We would be happy to assist you in finding the best products at the best prices for your educational needs. Thank you for considering Little Curly for your school or group's needs.

We are thrilled to now offer our product ranges on a wholesale basis. If you have a shop and are interested in stocking our products please do visit our wholesale website at https://www.littlecurly.com/wholesale Or if you have any specific enquiries or requests please email Mia at wholesale@littlecurly.com

At Little Curly®, we take your privacy seriously and are committed to protecting your personal information. Here are some frequently asked questions about our privacy policy: Q: What personal information do you collect from customers? A: We collect personal information such as your name, email address, phone number, and shipping address when you place an order with us. We also collect information about your browsing behavior on our website through cookies and similar technologies. Q: How do you use my personal information? A: We use your personal information to process your orders, communicate with you about your orders, and improve your shopping experience on our website. We may also use your information to send you marketing emails and promotions, but only if you have opted-in to receive them. Q: Is my personal information secure with Little Curly? A: Yes, we take the security of your personal information very seriously. We use industry-standard encryption and security protocols to protect your information from unauthorized access, disclosure, alteration, or destruction. Q: Will you share my personal information with third parties? A: We will not share your personal information with third parties except in the limited circumstances necessary to process your orders (such as with shipping carriers) or as required by law. Q: How can I access or update my personal information? A: You can access and update your personal information by logging into your account on our website or by contacting our customer service team. If you have any additional questions about our privacy policy, please don't hesitate to contact us.

At Little Curly, we use cookies to enhance your browsing experience and improve our website's functionality. Cookies are small text files that are stored on your device by your web browser when you visit our website. They allow us to remember your preferences, analyze website traffic, and personalize your user experience. We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device until they expire or are deleted. We do not use cookies to collect personally identifiable information about you, and we do not share your data with third parties. By using our website, you consent to the use of cookies in accordance with our Cookie Policy. If you prefer not to accept cookies, you can adjust your browser settings to disable them. However, please note that this may affect your ability to access certain parts of our website or use certain features. If you have any questions or concerns about our Cookie Policy, please contact us at info@littlecurly.com.

If you haven't found the answer to what you are looking for please drop us an email at hello@littlecurly.com and we will get back to you as soon as possible (normally within 24-48 hours, Monday to Friday).